WHITEPAPER

A NEW ERA FOR AUTOMATION IN CUSTOMER SERVICE WITH CONVERSATIONAL AI

WHAT IS CONVERSATIONAL AI ALL ABOUT?

It's the best investment you'll make this year – and over the next five years – to increase efficiency, improve your KPIs and drive innovation in customer experience.

In this whitepaper, you'll learn about what Conversational AI is, why it has become so relevant, and the new opportunities it opens up for your business. You'll see a roadmap for your implementation on how to get started and how to mature.

CONVERSATIONAL AUTOMATION IS THE FUTURE OF SELF-SERVICE.

  • As the number of agents grow, how do we ensure our agents follow best practices and stay on-brand?
  • During seasonal spikes, how do we temporarily grow our team while maintaining quality?
  • How do we provide 24/7 support while maintaining consistency and quality?

We are leaving an era where we adapt to computers and how they can process inputs. We now have natural-language
interfaces that allow us to find information more quickly, access systems and complete end-to-end processes. These interfaces are inherently usable as they engage with us on our own terms. And they can be built and improved rapidly.

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Cognigy is a global leader in the Conversational AI marketplace, with a highly flexible enterprise Conversational AI Platform to build advanced, integrated conversational automation solutions through the use of cognitive bots.  Leading organizations have standardized on Cognigy.AI to accelerate their adoption of conversational interfaces (bots, assistants and skills) and integrate with existing systems of record, all with enterprise governance (security, administration and compliance).
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