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Nov 20, 2019, 3:31:50 PM

Hype Cycle for Customer Service and Support Technologies, 2019

Chatbots, ConversationalAI, Cognigy, Gartner, Customer Experience, User Experience, Customer Service, Conversational Automation, Virtual Agents, Customer Engagement, Hype Cycle

Cognigy recommends studying Gartner's Hype Cycle report for Customer Service and Support Technologies, 2019. Gartner says,“The Hype Cycle document is targeted at application leaders tasked with helping business units select and deploy emerging customer service and support (CSS) technologies.“  

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Nov 15, 2019, 3:21:00 PM

Virtual Agents - The New Trusted Advisor in Insurance Sales

Chatbots, Inspiration, Customer Experience, User Experience, Customer Service, Conversational AI, Conversational Automation

Key takeaway:
Use Conversational AI to bond with your customers and offer them unprecedented personalized service across all modern channels.

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Nov 14, 2019, 12:45:00 PM

Cognigy expands its presence in Asia by partnering with voice technology expert easyDialog

Press releases, Partner, ConversationalAI, Cognigy, Customer Experience, User Experience, Customer Service, Voice Technology, Conversational Automation, Japan, Asia

Düsseldorf, Germany/ Tokyo, Japan, 2019-11-14 - Cognigy, a global leader in Conversational AI, announced a strategic partnership with easyDialog, a consulting firm for voice technology and natural language dialog systems based in Tokyo, Japan. Cognigy and easyDialog will collaborate to offer seamless conversational user experiences for customers and employees. 

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Oct 30, 2019, 1:45:00 PM

Cognigy expands its European business by partnering with Ainia in Finland

Press releases, Partner, ConversationalAI, Cognigy, Customer Experience, User Experience, Customer Service

Düsseldorf, Germany/ Espoo, Finland, 30.10.2019 – Cognigy, a global leader in Conversational AI, announced a strategic partnership with Ainia, a leading service communication solution provider based in Finland. Cognigy and Ainia will work together to improve operational efficiency and increase customer and employee satisfaction through Conversational Self-Service Automation.

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Oct 18, 2019, 1:30:11 PM

Meet even the toughest design guidelines with Cognigy’s webchat

Product, Enterprise, Community, ConversationalAI, Webchat, Customer Experience, User Experience, CSS

If you have ever started a self-service bot project, you might have hit this roadblock: Your bot is great and now you “just” want to embed it into your website.

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Sep 23, 2019, 5:42:00 PM

What's your business case for Conversational AI?

ConversationalAI, Automation, CX, Customer Self-Service, Customer Experience, Whitepaper, Download, Process Automation
You know you should get started bringing Conversational AI to your business, but you haven’t found the right timing or relevant projects for this new technology. To get an initiative started, you need to answer the question “What’s the business case for Conversational AI?”
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Sep 19, 2019, 12:21:59 PM

Cognigy.AI 3.4 Released

Product, Enterprise, Community, ConversationalAI, NLU, Kubernetes, Typescript, Microsoft, MicrosoftAzureBotFramework, AdaptiveCards

This week, we announced the release of Cognigy.AI 3.4 - the newest release of our industry-leading Conversational Automation Platform.

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Jul 23, 2019, 4:40:00 PM

Cognigy supercharges Twilio Conversational AI

Press releases, Partner, Product, Custom Module, Customer Experience, Twilio, Conference, Twilio Flex, Twilio Signal, Twilio Autopilot

Cognigy showcases advanced Conversational Automation solutions at Twilio SIGNAL 2019 - the Customer & Developer Conference in San Francisco, August 6-7, 2019.

At the show, Cognigy will announce an out-of-the-box, one-click integration of its advanced Conversational Automation Platform with Twilio Autopilot, Flex, Programmable Voice and Programmable SMS (+ WhatsApp). With this integration businesses can automate customer contact center operations at an unprecedented depth and quality.

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Jul 11, 2019, 4:30:00 PM

Gartner Thought Leadership: The Future of Customer Self-Service!

Chatbots, Cognigy, CX, Customer Self-Service, Gartner, Thought Leadership, Report, self-service, Customer Experience, Digitalization, Virtual Assistant

Cognigy recommends reading Gartner's Thought Leadership report: The Future of Customer Self-Service: The Digital Future Will Stall Without Customer-Led Automation. Gartner says,“ Application leaders supporting long-term planning of customer self-service should use this report to explore the top two major trends driving the evolution of customer self-service, and the impact of the four scenarios we outline.“

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Jul 2, 2019, 5:13:11 PM

Fuzzy Search for better results

Product, Enterprise, Cognigy, CX, Fuzzy, Search Module

Humans tend to be imprecise in what they say and write: Incomplete utterances, ambiguities and typos are just a few challenges for Conversational AIs. You can compensate for these issues by searching a list of items using Cognigy’s new Fuzzy Search module.

Based on the Apache License open source project Fuse.js, a search can be configured in a couple of ways to improve the result. For instance, the result could include the score for each hit which describes the distance between the search term and the item. Zero means it is a perfect match, while a score of one indicates a complete mismatch. It is worth mentioning, because popular NLUs (Natural Language Understanding) work with probability where the values usually mean the exact opposite.

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