Demo request
Mar 20, 2020 10:16:01 PM

How Successful are Contact Centers with AI and Chatbots?

Chatbots, Virtual Assistant, Conversational AI, Virtual Agents, contact center technology

Top-rated brands provide an outstanding customer experience. They make customer interactions convenient, painless, and quick. With messaging – through SMS, live chat, Facebook Messenger and others – as the #1 preferred method of communication, technology is at the heart of a great customer experience. When technology is not used effectively, however, the quality of customer service, efficiency and employee satisfaction are all impacted, even jeopardized.

Read More
Feb 11, 2020 12:53:31 PM

Cognigy.AI 3.5 Released

Chatbots, Product, Enterprise, Community, ConversationalAI, AI, Virtual Assistant, NLU, Conversational AI, Conversational Automation, Virtual Agents, Conversational AI Automation, Low Code Editor, Ring Central, Live Agent Handover, Cognigy.AI 3.5, Endpoint Transformers, AudioCodes

Last week, we announced the release of Cognigy.AI 3.5 - the newest version of our industry-leading Conversational Automation Platform.

Read More
Feb 3, 2020 5:49:40 PM

Smart banks - The new way of banking

Chatbots, Inspiration, Automation, AI, USA, Kofax, RPA, Customer Experience, Virtual Assistant, User Experience, Customer Service, NLU, Robotic Process Automation, Conversational AI, Intelligent Automation, Conversational Automation, Virtual Agents

The core value proposition behind conversational AI is increased efficiency for businesses and more immediacy and relevance for end-users.

Read More
Jan 22, 2020 5:55:44 PM

Lui - The All-In-One Chatbot

Press releases, Chatbots, Pressemeldungen, Cognigy, User Interface, Customer Self-Service, Customer Experience, Conversation Design, Conversational AI, Low Code Editor, lexoffice, think moto

It' s the fourth Thursday in November. All Americans know exactly what's coming. The holiday season surrounding Thanksgiving is about to begin. And even though the most famous Friday can be traced back to the stock market crash in October 1929, Black Friday has become a global consumer event, both in-store and online.

Read More
Jan 21, 2020 5:26:26 PM

COGNIGY.AI 3.5 - what to expect when automating all customer interactions with virtual agents

Chatbots, Product, ConversationalAI, webinar, AI, Cognigy, Virtual Assistant, Conversational Process Automation, Conversational Automation, Virtual Agents, Conversational AI Automation, IVR, Ring Central, Voice AI, Live Agent Handover, avaya, Genesys

Düsseldorf (GER), January 21, 2020 +++ Soon, Cognigy will be releasing Cognigy.AI 3.5. CEO  Philipp Heltewig will be holding an in-person webinar on the 6th of February showcasing all of the new product features to demonstrate how Conversational AI will automate all digital interactions. Register by the 6th of February - don't miss out!

Read More
Jan 16, 2020 3:45:04 PM

Bridging the gap between intelligent automation and Conversational AI

Chatbots, ConversationalAI, Platform, Cognigy, Kofax, Customer Service, Intelligent Automation, Virtual Agents, Conversational AI Automation

San Francicso (USA)/ Düsseldorf (GER), January 16th, 2020 +++ Together Cognigy, a Kofax Technology Alliance Partner, and Kofax developed an educational whitepaper about bridging the gap between Intelligent Automation and Conversational AI.

Read More
Dec 12, 2019 3:25:00 PM

Cognigy expands its market presence in South Korea

Press releases, ConversationalAI, Cognigy, RPA, Customer Service, Robotic Process Automation, Conversational Process Automation, market expansion, Conversational AI Automation, APAC, Korea Scoring, Seoul, South Korea, UI Path

Düsseldorf (GER)/ Seoul (South Korea), December 12, 2019 +++ Cognigy, the leading enterprise software vendor for self-service conversational artificial intelligence (AI) automation, announces its market expansion in Korea through a strategic partnership and distributorship with Korea Scoring, a market leader in the credit scoring business and the first comprehensive RPA consulting firm in Seoul, South Korea.

Read More
Dec 3, 2019 2:53:06 PM

Cognigy extends its APAC presence

Press releases, ConversationalAI, Cognigy, Australia, Customer Service, Conversational Process Automation, market expansion, Conversational AI Automation, APAC

Sydney (AUS)/ Düsseldorf (GER), December 03, 2019 +++ Cognigy, the market leader in Conversational AI, today proudly announces a strategic addition to their senior management team and the opening of its first office in the Asia Pacific (APAC) region.

Read More
Nov 25, 2019 11:03:57 PM

Cognigy Secures Series A Funding to Lead the US Market in Conversational AI

Press releases, ConversationalAI, Cognigy, USA, Conversational Process Automation, Germany, Series A funding, Inventures, market expansion, DN Capital, Nordic Makers, Conversational AI Automation

San Francicso (USA)/ Düsseldorf (GER), November 25, 2019 +++ Cognigy, the leading enterprise software vendor for self-service conversational artificial intelligence (AI) automation, today announces its second round of financing. The company secured a Series A funding round led by technology venture capital groups: DN Capital, Nordic Makers and Inventures. Cognigy is now poised to accelerate its expansion in the US market. 

Read More
Nov 20, 2019 3:31:50 PM

Hype Cycle for Customer Service and Support Technologies, 2019

Chatbots, ConversationalAI, Cognigy, Gartner, Customer Experience, User Experience, Customer Service, Conversational Automation, Virtual Agents, Customer Engagement, Hype Cycle

Cognigy recommends studying Gartner's Hype Cycle report for Customer Service and Support Technologies, 2019. Gartner says,“The Hype Cycle document is targeted at application leaders tasked with helping business units select and deploy emerging customer service and support (CSS) technologies.“  

Read More