Jul 9, 2018 10:40:00 AM

How chatbots drive innovation and efficiency in support departments

Chatbots, Inspiration

Chatbots are omnipresent nowadays thanks to their ability to mimic natural human conversations and provide instant, digital services. As we wrote in a previous blog post, they can be deployed in a broad range of fields and are becoming increasingly important as a business enabler. Business Insider predicts 80% of businesses will use chatbots by the end of 2020 in some capacity.

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Jun 14, 2018 5:58:37 PM

Conversational Memory, and why it matters.

Inspiration

We need to bring our best thinking in marketing and relationship building to create conversational AIs that successfully create rapport with consumers. Here’s why:

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Jun 11, 2018 5:00:00 PM

Cognigy wins WeDoDigital Award 2018

Press releases

Düsseldorf, June 12, 2018 - Cognigy, the leading provider of Conversational AI software solutions, has won the WeDoDigital Award 2018. WeDoDigital highlights success stories of SMB and startup (up to 500 employees) organizations in Germany, who enable digital transformation.

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May 30, 2018 5:02:50 PM

Horizontal Integration and Cognigy Partner to Offer Conversational AI-Based Solutions

Press releases

Teaming up to help enterprises engage in more flexible, dynamic and human conversations with their customers, digital marketing and technology provider Horizontal Integration (HI) and Cognigy, a leading provider of artificial intelligence-based conversational solutions, announced a partnership that will put AI-based marketing and customer relationship tools in the hands of more brands.

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May 29, 2018 12:12:49 PM

Taking Conversational AI to the next level

Inspiration, Product

Today we're proudly announcing the release of Cognigy.AI 3.0. After months and months of hard work, we're finally ready to show our partners, customers and prospects what we have built.

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May 29, 2018 12:00:00 PM

COGNIGY.AI 3.0 redefines Conversational AI Management

Press releases

San Francisco / Düsseldorf – June 1st, 2018 - Cognigy, the leader in Conversational AI software solutions, announced today the release of their easy-to-use Conversational AI Platform COGNIGY.AI 3.0. The new version offers several new features that enables brands to create and own all conversations with each and every customer across channel, device, or engagement method (chat, voice, etc) and helps to scale loyalty and engagement with customers more efficiently than ever before.

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May 17, 2018 5:14:00 PM

Conversational Search, going beyond the query

Chatbots, Inspiration

Search tools have matured rapidly over the past few years. Enterprise search providers, like Coveo, are using artificial intelligence and machine learning to study behavior patterns to determine what content will provide the best outcome for a user. Search is also a key part of the backbone trifecta for chatbots and digital assistants (Trifecta = Search, Content, and Reasoning).

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May 14, 2018 5:14:00 PM

Conversational Micro-Moments.

Chatbots, Inspiration

There are two complementary trends in conversational interaction that are taking hold in Marketing and Customer Service organizations. First, consumers expect to be able to interact with brands in their channel and modality of choice. Historically, this has been through web, mobile, and email, but new forms of interaction are becoming increasingly standard. We now expect conversational experiences – either by voice or chat – to be an avenue of engagement between consumers and brands. As consumers move to interactions over voice (i.e. Alexa, Google Home or Siri) and chat (i.e. Facebook Messenger, WeChat, and text), brands need to implement solutions that meet consumers in these modalities.

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May 2, 2018 1:42:47 PM

3x Conversational AI - 3x Inspiration

Chatbots, Inspiration

Conversational Artifical Intelligence stands for a natural and intuitive dialog between you as a human and a computer program either via text or spoken language. What makes it intelligent is its ability to have persistent memory and multi-turn conversations across all touchpoints. In this way the user experience gets more satisfying and better overall. Once configured the centralized conversational AI can be deployed in various applications or devices, such as Facebook Messenger, Alexa Skills, Websites, Apps, end devices or robotics.

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Apr 30, 2018 9:40:56 PM

Getting started with chatbots

Chatbots, Inspiration

Chatbots are among the cutting-edge topics that various companies currently are discussing to implement. They can help your business stepping forward in marketing, sales, customer service, HR and in several other fields by making them a helpful and brilliant experience your customers will interact with. As people are using messenger apps more than social media networks the messenger app is now the new place to be - if you want to make it easy for your customers to get in contact with you.

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