Cognigy showcases advanced Conversational Automation solutions at Twilio SIGNAL 2019 - the Customer & Developer Conference in San Francisco, August 6-7, 2019.
At the show, Cognigy will announce an out-of-the-box, one-click integration of its advanced Conversational Automation Platform with Twilio Autopilot, Flex, Programmable Voice and Programmable SMS (+ WhatsApp). With this integration businesses can automate customer contact center operations at an unprecedented depth and quality.
By combining Cognigy's and Twilio's platforms, enterprises can deploy advanced conversational automation solutions in customer contact centers. Smart, AI-powered automations handle inquiries without making the customer wait in the contact center queue. The interactions can access backend system data (e.g. CRM or ERP data) in real time, elevating the automation from simple question answering to carrying out full transactions, such as unblocking credit cards, changing hotel bookings, and accessing account information can be completed end-to-end through Cognigy's conversational interface and automation engine.
Businesses can manage their conversational processes without the need for complex coding using Cognigy’s intuitive graphical workbench.
Cognigy is showcasing these solutions at Twilio SIGNAL on August 6-7 in San Francisco. Come visit us at booth M09 or book a demo today: