News & Blog

WhatsApp announced the launch of its Business API, which allows enterprises to connect with their customers over WhatsApp, similar to how enterprises are already using Facebook Messenger.

Language is the most natural form of interaction that is innately available to us, and so the success of voice assistants like Amazon Alexa is not surprising.

After releasing the free user training some days ago, Cognigy today released a free editor training course on Udemy. The course is targeted at editors that will use the Cognigy.AI Conversational AI Platform to build conversational AIs. 

Cognigy and Acando, a management and IT consultancy, are delighted to announce their future cooperation providing new solutions to enterprise customers. 

How to natively integrate Cognigy.AI with Salesforce Einstein and the Salesforce Cloud for amazing customer experiences.

Salesforce’s outstanding solutions in marketing and sales technology power some of the most extraordinary customer experience solutions globally. With the acquisition of MetaMind in 2016, Salesforce added significant AI capabilities to its stack, ranging from machine learning based image recognition to advanced natural language processing (NLP) for intent detection.

Today Cognigy released a free user training course on Udemy. The course is targeted at end-users that will use the Cognigy.AI Conversational AI Platform in their day-to-day business. This course will be followed up with an Editor course within the next weeks.

SEVERAL LEVELS OF SOPHISTICATION ALLOW FOR LOW-FRICTION EARLY ADOPTION

Chatbots have seen tremendous interest over the past years, with several applications emerging as low hanging fruit for organizations with customer-facing operations.

Chatbots are omnipresent nowadays thanks to their ability to mimic natural human conversations and provide instant, digital services. As we wrote in a previous blog post, they can be deployed in a broad range of fields and are becoming increasingly important as a business enabler. Business Insider predicts 80% of businesses will use chatbots by the end of 2020 in some capacity.

We need to bring our best thinking in marketing and relationship building to create conversational AIs that successfully create rapport with consumers. Here’s why: