Amazon recently introduced APL (Alexa Presentation Language). APL enables developers to build interactive and multimodal Skills that support screens. Thanks to the generic Alexa directive support built in to Cognigy, you can already leverage this new capability.

Cognigy showcasing Voice and SMS Conversational AI at Twilio SIGNAL

• How Sitecore and Cognigy.AI Can Make Conversational AI And Virtual Assistants Work For You
• How to move from personalization to individualization in your digital channels, leading to more effective engagement, increased conversions and higher transaction value

Wirecard, the global leader in innovation for digital financial technology and Cognigy, the leading provider of conversational AI software solutions, are introducing digital payment integration for conversations with chatbots. For the first time, online customers from Germany and the USA are able to complete the entire purchasing process, including checkout and payment, while carrying out a dialogue with a virtual sales consultant. With the integrated payment solution, the customer can pay via credit card, iDeal or PayPal.

Today, after months of hard work, we're releasing Cognigy.AI 3.1 - jam-packed with amazing features that continue to bolster Cognigy's position at the forefront of conversational AI.

Marketers face the same challenges across all sectors:

1. How to create the best customer experience along all parts of the customer journey and that across all possible engagement methods
   
   
2. How to get customers the most relevant and personalized information at the right time
   
   
3. How to optimize lead conversions or webshop/e-commerce revenue
   
   

Setting up such multichannel experiences is much easier with chatbots than with apps or websites.

WhatsApp announced the launch of its Business API, which allows enterprises to connect with their customers over WhatsApp, similar to how enterprises are already using Facebook Messenger.

Language is the most natural form of interaction that is innately available to us, and so the success of voice assistants like Amazon Alexa is not surprising.

After releasing the free user training some days ago, Cognigy today released a free editor training course on Udemy. The course is targeted at editors that will use the Cognigy.AI Conversational AI Platform to build conversational AIs.