WhatsApp announced the launch of its Business API, which allows enterprises to connect with their customers over WhatsApp, similar to how enterprises are already using Facebook Messenger.Read More
Language is the most natural form of interaction that is innately available to us, and so the success of voice assistants like Amazon Alexa is not surprising.Read More
SAN FRANCISCO / DÜSSELDORF – June 31, 2018 - Cognigy, a leader in Conversational AI software solutions, announces that it has been named a Cool Vendor in the Gartner's Cool Vendors in AI for Conversational Platforms report. The report evaluates emerging vendors from the field of Conversational Platforms “that application leaders should watch in order to take advantage of the disruption they will bring to all markets.”
How to natively integrate Cognigy.AI with Salesforce Einstein and the Salesforce Cloud for amazing customer experiences.
Salesforce’s outstanding solutions in marketing and sales technology power some of the most extraordinary customer experience solutions globally. With the acquisition of MetaMind in 2016, Salesforce added significant AI capabilities to its stack, ranging from machine learning based image recognition to advanced natural language processing (NLP) for intent detection.Read More
SEVERAL LEVELS OF SOPHISTICATION ALLOW FOR LOW-FRICTION EARLY ADOPTION
Chatbots have seen tremendous interest over the past years, with several applications emerging as low hanging fruit for organizations with customer-facing operations.Read More
Chatbots are omnipresent nowadays thanks to their ability to mimic natural human conversations and provide instant, digital services. As we wrote in a previous blog post, they can be deployed in a broad range of fields and are becoming increasingly important as a business enabler. Business Insider predicts 80% of businesses will use chatbots by the end of 2020 in some capacity.Read More