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Jul 11, 2019 4:30:00 PM

Gartner Thought Leadership: The Future of Customer Self-Service!

Chatbots, Cognigy, CX, Customer Self-Service, Gartner, Thought Leadership, Report, self-service, Customer Experience, Digitalization, Virtual Assistant

Cognigy recommends reading Gartner's Thought Leadership report: The Future of Customer Self-Service: The Digital Future Will Stall Without Customer-Led Automation. Gartner says,“ Application leaders supporting long-term planning of customer self-service should use this report to explore the top two major trends driving the evolution of customer self-service, and the impact of the four scenarios we outline.“

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Dec 11, 2018 3:32:00 PM

The New Trusted Advisor in Insurance Sales

Voice, Chatbots, Inspiration

Key takeaway:
Use Conversational AI to bond with your customers and offer them unprecedented personalized service across all modern channels.

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Nov 22, 2018 8:00:00 AM

From FAQs to Process Automation

Chatbots, Inspiration

Enterprises typically address Frequently Asked Questions (FAQs) in their first Conversational AI project. FAQs prove to be the perfect launch pad for more complex Conversational AI interactions.

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Nov 14, 2018 2:57:00 PM

How to Use Alexa Presentation Language with Cognigy out of the box

Voice, Chatbots, Inspiration, Product, Community

Amazon recently introduced APL (Alexa Presentation Language). APL enables developers to build interactive and multimodal Skills that support screens. Thanks to the generic Alexa directive support built in to Cognigy, you can already leverage this new capability.

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Aug 29, 2018 10:00:00 AM

Conversational AI in Marketing

Voice, News, Chatbots, Product

Marketers face the same challenges across all sectors:

  1. How to create the best customer experience along all parts of the customer journey and that across all possible engagement methods

  2. How to get customers the most relevant and personalized information at the right time

  3. How to optimize lead conversions or webshop/e-commerce revenue

Setting up such multichannel experiences is much easier with chatbots than with apps or websites.

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Aug 9, 2018 10:00:00 AM

Whatsapp launches Business API

Chatbots, Inspiration, Enterprise, Community

WhatsApp announced the launch of its Business API, which allows enterprises to connect with their customers over WhatsApp, similar to how enterprises are already using Facebook Messenger.

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Aug 7, 2018 10:00:00 AM

Cognigy speaks with Alexa in all languages

Voice, News, Chatbots, Product

Language is the most natural form of interaction that is innately available to us, and so the success of voice assistants like Amazon Alexa is not surprising.

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Jul 24, 2018 4:00:00 PM

FREE COGNIGY.AI 3.0 EDITOR TRAINING RELEASED

Insider, News, Chatbots, Enterprise, Community

After releasing the free user training some days ago, Cognigy today released a free editor training course on Udemy. The course is targeted at editors that will use the Cognigy.AI Conversational AI Platform to build conversational AIs. 

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Jul 22, 2018 4:03:00 PM

FREE COGNIGY.AI 3.0 USER TRAINING RELEASED

Insider, News, Chatbots

Today Cognigy released a free user training course on Udemy. The course is targeted at end-users that will use the Cognigy.AI Conversational AI Platform in their day-to-day business. This course will be followed up with an Editor course within the next weeks.

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Jul 19, 2018 10:00:00 AM

Chatbots in Customer Service

Chatbots

SEVERAL LEVELS OF SOPHISTICATION ALLOW FOR LOW-FRICTION EARLY ADOPTION

Chatbots have seen tremendous interest over the past years, with several applications emerging as low hanging fruit for organizations with customer-facing operations.

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