Demo request
May 17, 2018 5:14:00 PM

Conversational Search, going beyond the query

Chatbots, Inspiration

Search tools have matured rapidly over the past few years. Enterprise search providers, like Coveo, are using artificial intelligence and machine learning to study behavior patterns to determine what content will provide the best outcome for a user. Search is also a key part of the backbone trifecta for chatbots and digital assistants (Trifecta = Search, Content, and Reasoning).

Read More
May 14, 2018 5:14:00 PM

Conversational Micro-Moments.

Chatbots, Inspiration

There are two complementary trends in conversational interaction that are taking hold in Marketing and Customer Service organizations. First, consumers expect to be able to interact with brands in their channel and modality of choice. Historically, this has been through web, mobile, and email, but new forms of interaction are becoming increasingly standard. We now expect conversational experiences – either by voice or chat – to be an avenue of engagement between consumers and brands. As consumers move to interactions over voice (i.e. Alexa, Google Home or Siri) and chat (i.e. Facebook Messenger, WeChat, and text), brands need to implement solutions that meet consumers in these modalities.

Read More
May 2, 2018 1:42:47 PM

3x Conversational AI - 3x Inspiration

Chatbots, Inspiration

Conversational Artifical Intelligence stands for a natural and intuitive dialog between you as a human and a computer program either via text or spoken language. What makes it intelligent is its ability to have persistent memory and multi-turn conversations across all touchpoints. In this way the user experience gets more satisfying and better overall. Once configured the centralized conversational AI can be deployed in various applications or devices, such as Facebook Messenger, Alexa Skills, Websites, Apps, end devices or robotics.

Read More
Apr 30, 2018 9:40:56 PM

Getting started with chatbots

Chatbots, Inspiration

Chatbots are among the cutting-edge topics that various companies currently are discussing to implement. They can help your business stepping forward in marketing, sales, customer service, HR and in several other fields by making them a helpful and brilliant experience your customers will interact with. As people are using messenger apps more than social media networks the messenger app is now the new place to be - if you want to make it easy for your customers to get in contact with you.

Read More
Apr 18, 2018 4:37:00 PM

Chatbots – a smarter search box?

Chatbots

Chatbots are omni-present these days, conversing with their human users on Facebook Messenger, mobile messengers such as WeChat, websites, apps and even TVs. The more advanced bots are using NLP (natural language processing) and other cognitive technologies to provide a human-like conversational experience.

Read More
Apr 17, 2018 2:28:00 PM

Chatbots & RPA – perfect co-workers

Chatbots

Chatbots are tasked with communicating with humans through a messaging interface, such as Facebook Messenger, WeChat, Slack or chats embedded on websites. They utilize artificial intelligence to comprehend what their user has said and access an underlying logic model to decide what to answer back. Modern chatbots have the ability to interface with third party systems to retrieve information they might require for an answer, but also to trigger actions.

Read More