Demo request
Jun 26, 2019 11:51:48 AM

Accelerate Conversational Experiences by adding Locations and Places via HERE

Product, Enterprise, Cognigy, CX, HERE, custommodule, addon

Conversational AI dialogs can serve as a user interface for location-specific search requests -- ideally to get a straight-through answer to a user's query. HERE (aka NAVTAQ) provides an API that allows you to easily use locations in a conversation or to search for relevant places nearby. In addition to raw data, HERE generates graphical content to enrich information with maps. These can be used with chatbots or in conjunction with screen-based devices like the Amazon Echo Show or Google Next Hub.

HERE focuses on a location concept and the potential of the way we get around and the way we live and the way we are shaping the future by redefining what was formerly known as a map. Cognigy.AI now ships with an out-of-the-box integration for HERE to retrieve locations, find places and show maps.

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Jun 13, 2019 4:30:00 PM

ICMI CONTACT CENTER EXPO 2019 FOLLOW-UP: Cognigy's Interview podcast powered by Crmxchange

Cognigy, Interview, Contact Center, podcast, CX

Cognigy exhibited at this year's ICMI Contact Center Expo 2019. The conference unites contact center professionals looking to further their knowledge in customer experience. As customer expectation levels are constantly growing, the ICMI Contact Center Expo continued its tradition of providing a multifaceted educational program as well as a diverse marketplace to review the latest products and services.

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Jun 11, 2019 2:58:21 PM

Boost your Service Management with the new ServiceNow Connector

Product, Enterprise, Cognigy, Connector, Custom Module, servicenow, Service Desk

Imagine you could get the latest status of a given Incident, by simply asking a conversational AI. Gone are the days of browsing endlessly through portals and intranets to find the correct information. 

Cognigy.AI now ships with an out-of-the-box integration for ServiceNow, a fully-fledged ITSM and digital workflow management solution that is used by more than 3000 organizations world-wide. ServiceNow is commonly used for all ITSM related processes like Incident and Problem Management and is also used to automate customer service processes.

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Jun 5, 2019 12:59:48 PM

Making Conversational AI a Reality - Cognigy & Switch Partnership

Press releases, Partner, Cognigy, Australia, Switch

June 05, 2019, Düsseldorf, Germany /  Sydney, Australia. Cognigy, leading conversational AI provider, and Switch, Australia's leading user experience focused digital solutions provider, are proud to announce their partnership. This new partnership combines Cognigy’s advanced enterprise-grade conversational AI technology with Switch’s renowned expertise and track record for exceptional implementations, offering customers seamless, intuitive omni-channel experiences.

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Jun 4, 2019 3:30:00 PM

Cognigy Announces Technology Partnership with Kofax

Press releases, Partner, Cognigy, USA, Kofax, RPA

June 4, 2019, Düsseldorf, Germany / San Francicso, CA / Irvine, CA. Cognigy, a global leader in Conversational AI announced a strategic partnership with Kofax, Inc., a leading supplier of Intelligent Automation software to digitally transform end-to-end business operations. Together, the companies have integrated their respective Conversational AI and Intelligent Automation capabilities to help organizations make automation even more intuitive and accessible to their employees & customers. This drive greater adoption, which leads to new levels of efficiency, productivity and customer engagement.

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May 24, 2019 3:41:00 PM

Give your agile projects a voice with the new Jira Software Connector

Product, Enterprise, Cognigy, Connector, Custom Module, Jira, Atlassian

Give JIRA superpowers with Conversational AI

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May 7, 2019 8:00:00 AM

Create Amazing Chatbot UX With Webchat Plugins

Product, Enterprise, Cognigy

Cognigy.AI's Webchat can be extended by embedding plugins - visual components of any kind which can be triggered from within your conversation flows. These plugins can be developed by anyone familiar with React, one of the most used JavaScript UI libraries for web and mobile development.

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Mar 18, 2019 8:00:00 AM

Cognigy Hires Automation and RPA industry veteran Dennis Walsh

Press releases, Cognigy, Expansion, USA

March 18, 2019, Düsseldorf, Germany. Cognigy, the market leader in Conversational AI, proudly announced today a strategic addition to their senior management team. Dennis Walsh joins the founding management team of Cognigy as President of its US operations. 

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