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Mar 20, 2020 10:16:01 PM

How Successful are Contact Centers with AI and Chatbots?

Chatbots, Virtual Assistant, Conversational AI, Virtual Agents, contact center technology

Top-rated brands provide an outstanding customer experience. They make customer interactions convenient, painless, and quick. With messaging – through SMS, live chat, Facebook Messenger and others – as the #1 preferred method of communication, technology is at the heart of a great customer experience. When technology is not used effectively, however, the quality of customer service, efficiency and employee satisfaction are all impacted, even jeopardized.

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