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Dec 3, 2019 2:53:06 PM

Cognigy extends its APAC presence

Press releases, ConversationalAI, Cognigy, Australia, Customer Service, Conversational Process Automation, market expansion, Conversational AI Automation, APAC

Sydney (AUS)/ Düsseldorf (GER), December 03, 2019 +++ Cognigy, the market leader in Conversational AI, today proudly announces a strategic addition to their senior management team and the opening of its first office in the Asia Pacific (APAC) region.

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Nov 25, 2019 11:03:57 PM

Cognigy Secures Series A Funding to Lead the US Market in Conversational AI

Press releases, ConversationalAI, Cognigy, USA, Conversational Process Automation, Germany, Series A funding, Inventures, market expansion, DN Capital, Nordic Makers, Conversational AI Automation

San Francicso (USA)/ Düsseldorf (GER), November 25, 2019 +++ Cognigy, the leading enterprise software vendor for self-service conversational artificial intelligence (AI) automation, today announces its second round of financing. The company secured a Series A funding round led by technology venture capital groups: DN Capital, Nordic Makers and Inventures. Cognigy is now poised to accelerate its expansion in the US market. 

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Nov 20, 2019 3:31:50 PM

Hype Cycle for Customer Service and Support Technologies, 2019

Chatbots, ConversationalAI, Cognigy, Gartner, Customer Experience, User Experience, Customer Service, Conversational Automation, Virtual Agents, Customer Engagement, Hype Cycle

Cognigy recommends studying Gartner's Hype Cycle report for Customer Service and Support Technologies, 2019. Gartner says,“The Hype Cycle document is targeted at application leaders tasked with helping business units select and deploy emerging customer service and support (CSS) technologies.“  

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Nov 14, 2019 12:45:00 PM

Cognigy expands its presence in Asia by partnering with voice technology expert easyDialog

Press releases, Partner, ConversationalAI, Cognigy, Customer Experience, User Experience, Customer Service, Voice Technology, Conversational Automation, Japan, Asia

Düsseldorf, Germany/ Tokyo, Japan, 2019-11-14 - Cognigy, a global leader in Conversational AI, announced a strategic partnership with easyDialog, a consulting firm for voice technology and natural language dialog systems based in Tokyo, Japan. Cognigy and easyDialog will collaborate to offer seamless conversational user experiences for customers and employees. 

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Oct 30, 2019 1:45:00 PM

Cognigy expands its European business by partnering with Ainia in Finland

Press releases, Partner, ConversationalAI, Cognigy, Customer Experience, User Experience, Customer Service

Düsseldorf, Germany/ Espoo, Finland, 30.10.2019 – Cognigy, a global leader in Conversational AI, announced a strategic partnership with Ainia, a leading service communication solution provider based in Finland. Cognigy and Ainia will work together to improve operational efficiency and increase customer and employee satisfaction through Conversational Self-Service Automation.

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Oct 18, 2019 1:30:11 PM

Meet even the toughest design guidelines with Cognigy’s webchat

Product, Enterprise, Community, ConversationalAI, Webchat, Customer Experience, User Experience, CSS

If you have ever started a self-service bot project, you might have hit this roadblock: Your bot is great and now you “just” want to embed it into your website.

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Sep 23, 2019 5:42:00 PM

What's your business case for Conversational AI?

ConversationalAI, Automation, CX, Customer Self-Service, Customer Experience, Whitepaper, Download, Process Automation
You know you should get started bringing Conversational AI to your business, but you haven’t found the right timing or relevant projects for this new technology. To get an initiative started, you need to answer the question “What’s the business case for Conversational AI?”
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Sep 19, 2019 12:21:59 PM

Cognigy.AI 3.4 Released

Product, Enterprise, Community, ConversationalAI, NLU, Kubernetes, Typescript, Microsoft, MicrosoftAzureBotFramework, AdaptiveCards

This week, we announced the release of Cognigy.AI 3.4 - the newest release of our industry-leading Conversational Automation Platform.

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Mar 6, 2019 3:26:00 PM

Standardizing on A Conversational AI Platform

Enterprise, ConversationalAI, Innovation, Standardization, Automation, Enablement, Security, Dataprivacy, AI, Platform, Tutorial

There are two things you need to know about automation in the enterprise:

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Feb 27, 2019 3:05:00 PM

CHATTY THINGS - OUR NEW SERIES!

Inspiration, ConversationalAI, Innovation, webinar, conversationaldesign, chattythings, userexperience

Chatty Things by Sascha Wolter – entertaining, informative and more than just a series!

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