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Aug 5, 2019 12:06:37 PM

What's your business case for Conversational AI?

ConversationalAI, Automation, CX, Customer Self-Service, Customer Experience, Whitepaper, Download, Process Automation
You know you should get started bringing Conversational AI to your business, but you haven’t found the right timing or relevant projects for this new technology. To get an initiative started, you need to answer the question “What’s the business case for Conversational AI?”
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Jul 23, 2019 4:40:00 PM

Cognigy supercharges Twilio Conversational AI

Press releases, Partner, Product, Custom Module, Customer Experience, Twilio, Conference, Twilio Flex, Twilio Signal, Twilio Autopilot

Cognigy showcases advanced Conversational Automation solutions at Twilio SIGNAL 2019 - the Customer & Developer Conference in San Francisco, August 6-7, 2019.

At the show, Cognigy will announce an out-of-the-box, one-click integration of its advanced Conversational Automation Platform with Twilio Autopilot, Flex, Programmable Voice and Programmable SMS (+ WhatsApp). With this integration businesses can automate customer contact center operations at an unprecedented depth and quality.

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Jul 11, 2019 4:30:00 PM

Gartner Thought Leadership: The Future of Customer Self-Service!

Chatbots, Cognigy, CX, Customer Self-Service, Gartner, Thought Leadership, Report, self-service, Customer Experience, Digitalization, Virtual Assistant

Cognigy recommends reading Gartner's Thought Leadership report: The Future of Customer Self-Service: The Digital Future Will Stall Without Customer-Led Automation. Gartner says,“ Application leaders supporting long-term planning of customer self-service should use this report to explore the top two major trends driving the evolution of customer self-service, and the impact of the four scenarios we outline.“

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