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Aug 5, 2019 12:06:37 PM

What's your business case for Conversational AI?

ConversationalAI, Automation, CX, Customer Self-Service, Customer Experience, Whitepaper, Download, Process Automation
You know you should get started bringing Conversational AI to your business, but you haven’t found the right timing or relevant projects for this new technology. To get an initiative started, you need to answer the question “What’s the business case for Conversational AI?”
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Jul 11, 2019 4:30:00 PM

Gartner Thought Leadership: The Future of Customer Self-Service!

Chatbots, Cognigy, CX, Customer Self-Service, Gartner, Thought Leadership, Report, self-service, Customer Experience, Digitalization, Virtual Assistant

Cognigy recommends reading Gartner's Thought Leadership report: The Future of Customer Self-Service: The Digital Future Will Stall Without Customer-Led Automation. Gartner says,“ Application leaders supporting long-term planning of customer self-service should use this report to explore the top two major trends driving the evolution of customer self-service, and the impact of the four scenarios we outline.“

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