Demo request
Nov 20, 2019 3:31:50 PM

Hype Cycle for Customer Service and Support Technologies, 2019

Chatbots, ConversationalAI, Cognigy, Gartner, Customer Experience, User Experience, Customer Service, Conversational Automation, Virtual Agents, Customer Engagement, Hype Cycle

Cognigy recommends studying Gartner's Hype Cycle report for Customer Service and Support Technologies, 2019. Gartner says,“The Hype Cycle document is targeted at application leaders tasked with helping business units select and deploy emerging customer service and support (CSS) technologies.“  

Read More
Nov 15, 2019 3:21:00 PM

Virtual Agents - The New Trusted Advisor in Insurance Sales

Chatbots, Inspiration, Customer Experience, User Experience, Customer Service, Conversational AI, Conversational Automation

Key takeaway:
Use Conversational AI to bond with your customers and offer them unprecedented personalized service across all modern channels.

Read More
Nov 14, 2019 12:45:00 PM

Cognigy expands its presence in Asia by partnering with voice technology expert easyDialog

Press releases, Partner, ConversationalAI, Cognigy, Customer Experience, User Experience, Customer Service, Voice Technology, Conversational Automation, Japan, Asia

Düsseldorf, Germany/ Tokyo, Japan, 2019-11-14 - Cognigy, a global leader in Conversational AI, announced a strategic partnership with easyDialog, a consulting firm for voice technology and natural language dialog systems based in Tokyo, Japan. Cognigy and easyDialog will collaborate to offer seamless conversational user experiences for customers and employees. 

Read More
Oct 30, 2019 1:45:00 PM

Cognigy expands its European business by partnering with Ainia in Finland

Press releases, Partner, ConversationalAI, Cognigy, Customer Experience, User Experience, Customer Service

Düsseldorf, Germany/ Espoo, Finland, 30.10.2019 – Cognigy, a global leader in Conversational AI, announced a strategic partnership with Ainia, a leading service communication solution provider based in Finland. Cognigy and Ainia will work together to improve operational efficiency and increase customer and employee satisfaction through Conversational Self-Service Automation.

Read More