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Dec 11, 2018 5:12:09 PM

The New Trusted Advisor in Insurance Sales

Inspiration, Chatbots, Voice

Key takeaway:
Use Conversational AI to bond with your customers and offer them unprecedented personalized service across all modern channels.

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Nov 22, 2018 8:00:00 AM

From FAQs to Process Automation

Inspiration, Chatbots

Enterprises typically address Frequently Asked Questions (FAQs) in their first Conversational AI project. FAQs prove to be the perfect launch pad for more complex Conversational AI interactions.

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Nov 16, 2018 11:15:46 AM

How to Use Alexa Presentation Language with Cognigy out of the box

Community, Product, Inspiration, Voice, Chatbots

Amazon recently introduced APL (Alexa Presentation Language). APL enables developers to build interactive and multimodal Skills that support screens. Thanks to the generic Alexa directive support built in to Cognigy, you can already leverage this new capability.

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Aug 9, 2018 10:00:00 AM

Whatsapp launches Business API

Community, Enterprise, Inspiration, Chatbots

WhatsApp announced the launch of its Business API, which allows enterprises to connect with their customers over WhatsApp, similar to how enterprises are already using Facebook Messenger.

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Jul 23, 2018 11:23:39 AM

Cognigy loves Salesforce

Inspiration

How to natively integrate Cognigy.AI with Salesforce Einstein and Sales Cloud for amazing customer experiences.

Salesforce’s outstanding solutions in marketing and sales technology power some of the most extraordinary customer experience solutions globally. With the acquisition of MetaMind in 2016, Salesforce added significant AI capabilities to its stack, ranging from machine learning based image recognition to advanced natural language processing (NLP) for intent detection.

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Jul 9, 2018 10:40:00 AM

How chatbots drive innovation and efficiency in support departments

Inspiration, Chatbots

Chatbots are omnipresent nowadays thanks to their ability to mimic natural human conversations and provide instant, digital services. As we wrote in a previous blog post, they can be deployed in a broad range of fields and are becoming increasingly important as a business enabler. Business Insider predicts 80% of businesses will use chatbots by the end of 2020 in some capacity.

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Jun 14, 2018 5:58:37 PM

Conversational Memory, and why it matters.

Inspiration

We need to bring our best thinking in marketing and relationship building to create conversational AIs that successfully create rapport with consumers. Here’s why:

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May 29, 2018 12:12:49 PM

Taking Conversational AI to the next level

Inspiration, Product

Today we're proudly announcing the release of Cognigy.AI 3.0. After months and months of hard work, we're finally ready to show our partners, customers and prospects what we have built.

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May 17, 2018 5:14:00 PM

Conversational Search, going beyond the query

Inspiration, Chatbots

Search tools have matured rapidly over the past few years. Enterprise search providers, like Coveo, are using artificial intelligence and machine learning to study behavior patterns to determine what content will provide the best outcome for a user. Search is also a key part of the backbone trifecta for chatbots and digital assistants (Trifecta = Search, Content, and Reasoning).

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May 14, 2018 5:14:00 PM

Conversational Micro-Moments.

Inspiration, Chatbots

There are two complementary trends in conversational interaction that are taking hold in Marketing and Customer Service organizations. First, consumers expect to be able to interact with brands in their channel and modality of choice. Historically, this has been through web, mobile, and email, but new forms of interaction are becoming increasingly standard. We now expect conversational experiences – either by voice or chat – to be an avenue of engagement between consumers and brands. As consumers move to interactions over voice (i.e. Alexa, Google Home or Siri) and chat (i.e. Facebook Messenger, WeChat, and text), brands need to implement solutions that meet consumers in these modalities.

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