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Nov 15, 2019 3:21:00 PM

Virtual Agents - The New Trusted Advisor in Insurance Sales

Chatbots, Inspiration, Customer Experience, User Experience, Customer Service, Conversational AI, Conversational Automation

Key takeaway:
Use Conversational AI to bond with your customers and offer them unprecedented personalized service across all modern channels.

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Feb 27, 2019 3:05:00 PM


Inspiration, ConversationalAI, Innovation, webinar, conversationaldesign, chattythings, userexperience

Chatty Things by Sascha Wolter – entertaining, informative and more than just a series!

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Nov 22, 2018 8:00:00 AM

From FAQs to Process Automation

Chatbots, Inspiration

Enterprises typically address Frequently Asked Questions (FAQs) in their first Conversational AI project. FAQs prove to be the perfect launch pad for more complex Conversational AI interactions.

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Nov 14, 2018 2:57:00 PM

How to Use Alexa Presentation Language with Cognigy out of the box

Voice, Chatbots, Inspiration, Product, Community

Amazon recently introduced APL (Alexa Presentation Language). APL enables developers to build interactive and multimodal Skills that support screens. Thanks to the generic Alexa directive support built in to Cognigy, you can already leverage this new capability.

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Aug 9, 2018 10:00:00 AM

Whatsapp launches Business API

Chatbots, Inspiration, Enterprise, Community

WhatsApp announced the launch of its Business API, which allows enterprises to connect with their customers over WhatsApp, similar to how enterprises are already using Facebook Messenger.

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Jul 23, 2018 3:30:00 PM

Salesforce Chatbot & Cognigy.AI


How to natively integrate Cognigy.AI with Salesforce Einstein and the Salesforce Cloud for amazing customer experiences.

Salesforce’s outstanding solutions in marketing and sales technology power some of the most extraordinary customer experience solutions globally. With the acquisition of MetaMind in 2016, Salesforce added significant AI capabilities to its stack, ranging from machine learning based image recognition to advanced natural language processing (NLP) for intent detection.

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Jul 9, 2018 10:40:00 AM

How chatbots drive innovation and efficiency in support departments

Chatbots, Inspiration

Chatbots are omnipresent nowadays thanks to their ability to mimic natural human conversations and provide instant, digital services. As we wrote in a previous blog post, they can be deployed in a broad range of fields and are becoming increasingly important as a business enabler. Business Insider predicts 80% of businesses will use chatbots by the end of 2020 in some capacity.

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Jun 14, 2018 4:17:00 PM

Conversational Memory, and why it matters.


We need to bring our best thinking in marketing and relationship building to create conversational AIs that successfully create rapport with consumers. Here’s why:

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May 29, 2018 4:20:00 PM

Taking Conversational AI to the next level

Inspiration, Product

Today we're proudly announcing the release of Cognigy.AI 3.0. After months and months of hard work, we're finally ready to show our partners, customers and prospects what we have built.

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May 17, 2018 5:14:00 PM

Conversational Search, going beyond the query

Chatbots, Inspiration

Search tools have matured rapidly over the past few years. Enterprise search providers, like Coveo, are using artificial intelligence and machine learning to study behavior patterns to determine what content will provide the best outcome for a user. Search is also a key part of the backbone trifecta for chatbots and digital assistants (Trifecta = Search, Content, and Reasoning).

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