Use Conversational AI to bond with your customers and offer them unprecedented personalized service across all modern channels.
Enterprises typically address Frequently Asked Questions (FAQs) in their first Conversational AI project. FAQs prove to be the perfect launch pad for more complex Conversational AI interactions.Read More
How to natively integrate Cognigy.AI with Salesforce Einstein and the Salesforce Cloud for amazing customer experiences.
Salesforce’s outstanding solutions in marketing and sales technology power some of the most extraordinary customer experience solutions globally. With the acquisition of MetaMind in 2016, Salesforce added significant AI capabilities to its stack, ranging from machine learning based image recognition to advanced natural language processing (NLP) for intent detection.Read More
Chatbots are omnipresent nowadays thanks to their ability to mimic natural human conversations and provide instant, digital services. As we wrote in a previous blog post, they can be deployed in a broad range of fields and are becoming increasingly important as a business enabler. Business Insider predicts 80% of businesses will use chatbots by the end of 2020 in some capacity.Read More
We need to bring our best thinking in marketing and relationship building to create conversational AIs that successfully create rapport with consumers. Here’s why:Read More
Today we're proudly announcing the release of Cognigy.AI 3.0. After months and months of hard work, we're finally ready to show our partners, customers and prospects what we have built.
Search tools have matured rapidly over the past few years. Enterprise search providers, like Coveo, are using artificial intelligence and machine learning to study behavior patterns to determine what content will provide the best outcome for a user. Search is also a key part of the backbone trifecta for chatbots and digital assistants (Trifecta = Search, Content, and Reasoning).Read More
There are two complementary trends in conversational interaction that are taking hold in Marketing and Customer Service organizations. First, consumers expect to be able to interact with brands in their channel and modality of choice. Historically, this has been through web, mobile, and email, but new forms of interaction are becoming increasingly standard. We now expect conversational experiences – either by voice or chat – to be an avenue of engagement between consumers and brands. As consumers move to interactions over voice (i.e. Alexa, Google Home or Siri) and chat (i.e. Facebook Messenger, WeChat, and text), brands need to implement solutions that meet consumers in these modalities.Read More