Demo request
Jun 26, 2019 11:51:48 AM

Accelerate Conversational Experiences by adding Locations and Places via HERE

Product, Enterprise, Cognigy, CX, HERE, custommodule, addon

Conversational AI dialogs can serve as a user interface for location-specific search requests -- ideally to get a straight-through answer to a user's query. HERE (aka NAVTAQ) provides an API that allows you to easily use locations in a conversation or to search for relevant places nearby. In addition to raw data, HERE generates graphical content to enrich information with maps. These can be used with chatbots or in conjunction with screen-based devices like the Amazon Echo Show or Google Next Hub.

HERE focuses on a location concept and the potential of the way we get around and the way we live and the way we are shaping the future by redefining what was formerly known as a map. Cognigy.AI now ships with an out-of-the-box integration for HERE to retrieve locations, find places and show maps.

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Jun 11, 2019 2:58:21 PM

Boost your Service Management with the new ServiceNow Connector

Product, Enterprise, Cognigy, Connector, Custom Module, servicenow, Service Desk

Imagine you could get the latest status of a given Incident, by simply asking a conversational AI. Gone are the days of browsing endlessly through portals and intranets to find the correct information. 

Cognigy.AI now ships with an out-of-the-box integration for ServiceNow, a fully-fledged ITSM and digital workflow management solution that is used by more than 3000 organizations world-wide. ServiceNow is commonly used for all ITSM related processes like Incident and Problem Management and is also used to automate customer service processes.

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May 24, 2019 3:41:00 PM

Give your agile projects a voice with the new Jira Software Connector

Product, Enterprise, Cognigy, Connector, Custom Module, Jira, Atlassian

Give JIRA superpowers with Conversational AI

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May 7, 2019 8:00:00 AM

Create Amazing Chatbot UX With Webchat Plugins

Product, Enterprise, Cognigy

Cognigy.AI's Webchat can be extended by embedding plugins - visual components of any kind which can be triggered from within your conversation flows. These plugins can be developed by anyone familiar with React, one of the most used JavaScript UI libraries for web and mobile development.

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Apr 11, 2019 8:00:00 AM

Cognigy.AI 3.3 Released

Product, Enterprise, Community

Today we’re proud to announce the release of Cognigy.AI 3.3 – the Conversational AI Platform. Jam-packed with new and exciting features, Cognigy continues to push the boundaries of what Conversational AI can look like.

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Mar 19, 2019 3:40:00 PM

Cognigy integrates out of the box with Azure Cognitive Services

Product, Enterprise, Community

Today Cognigy released version 1.0 of its Microsoft Azure Cognitive Services Custom Module.

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Dec 12, 2018 6:00:00 PM

Cognigy.AI 3.2 Released

Product, Enterprise, Community

After releasing Cognigy.AI 3.1 exactly three months ago, we spent time with our customers and partners evaluating what features would be important for them to truly realize their vision for Conversational AI.

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Nov 14, 2018 2:57:00 PM

How to Use Alexa Presentation Language with Cognigy out of the box

Voice, Chatbots, Inspiration, Product, Community

Amazon recently introduced APL (Alexa Presentation Language). APL enables developers to build interactive and multimodal Skills that support screens. Thanks to the generic Alexa directive support built in to Cognigy, you can already leverage this new capability.

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Oct 16, 2018 10:00:00 PM

Cognigy brings Conversational AI to Twilio

Press releases, Partner, In the news, Product

Cognigy showcasing Voice and SMS Conversational AI at Twilio SIGNAL

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Aug 29, 2018 10:00:00 AM

Conversational AI in Marketing

Voice, News, Chatbots, Product

Marketers face the same challenges across all sectors:

  1. How to create the best customer experience along all parts of the customer journey and that across all possible engagement methods

  2. How to get customers the most relevant and personalized information at the right time

  3. How to optimize lead conversions or webshop/e-commerce revenue

Setting up such multichannel experiences is much easier with chatbots than with apps or websites.

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