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Jul 11, 2019 4:30:00 PM

Gartner Thought Leadership: The Future of Customer Self-Service!

Chatbots, Cognigy, CX, Customer Self-Service, Gartner, Thought Leadership, Report, self-service, Customer Experience, Digitalization, Virtual Assistant

Cognigy recommends reading Gartner's Thought Leadership report: The Future of Customer Self-Service: The Digital Future Will Stall Without Customer-Led Automation. Gartner says,“ Application leaders supporting long-term planning of customer self-service should use this report to explore the top two major trends driving the evolution of customer self-service, and the impact of the four scenarios we outline.“

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