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Sep 19, 2019 12:21:59 PM

Cognigy.AI 3.4 Released

Product, Enterprise, Community, ConversationalAI, NLU, Kubernetes, Typescript, Microsoft, MicrosoftAzureBotFramework, AdaptiveCards

This week, we announced the release of Cognigy.AI 3.4 - the newest release of our industry-leading Conversational Automation Platform.

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Aug 5, 2019 12:06:37 PM

What's your business case for Conversational AI?

ConversationalAI, Automation, CX, Customer Self-Service, Customer Experience, Whitepaper, Download, Process Automation
You know you should get started bringing Conversational AI to your business, but you haven’t found the right timing or relevant projects for this new technology. To get an initiative started, you need to answer the question “What’s the business case for Conversational AI?”
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Jul 23, 2019 4:40:00 PM

Cognigy supercharges Twilio Conversational AI

Press releases, Partner, Product, Custom Module, Customer Experience, Twilio, Conference, Twilio Flex, Twilio Signal, Twilio Autopilot

Cognigy showcases advanced Conversational Automation solutions at Twilio SIGNAL 2019 - the Customer & Developer Conference in San Francisco, August 6-7, 2019.

At the show, Cognigy will announce an out-of-the-box, one-click integration of its advanced Conversational Automation Platform with Twilio Autopilot, Flex, Programmable Voice and Programmable SMS (+ WhatsApp). With this integration businesses can automate customer contact center operations at an unprecedented depth and quality.

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Jul 11, 2019 4:30:00 PM

Gartner Thought Leadership: The Future of Customer Self-Service!

Chatbots, Cognigy, CX, Customer Self-Service, Gartner, Thought Leadership, Report, self-service, Customer Experience, Digitalization, Virtual Assistant

Cognigy recommends reading Gartner's Thought Leadership report: The Future of Customer Self-Service: The Digital Future Will Stall Without Customer-Led Automation. Gartner says,“ Application leaders supporting long-term planning of customer self-service should use this report to explore the top two major trends driving the evolution of customer self-service, and the impact of the four scenarios we outline.“

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Jul 2, 2019 5:13:11 PM

Fuzzy Search for better results

Product, Enterprise, Cognigy, CX, Fuzzy, Search Module

Humans tend to be imprecise in what they say and write: Incomplete utterances, ambiguities and typos are just a few challenges for Conversational AIs. You can compensate for these issues by searching a list of items using Cognigy’s new Fuzzy Search module.

Based on the Apache License open source project Fuse.js, a search can be configured in a couple of ways to improve the result. For instance, the result could include the score for each hit which describes the distance between the search term and the item. Zero means it is a perfect match, while a score of one indicates a complete mismatch. It is worth mentioning, because popular NLUs (Natural Language Understanding) work with probability where the values usually mean the exact opposite.

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Jun 26, 2019 11:51:48 AM

Accelerate Conversational Experiences by adding Locations and Places via HERE

Product, Enterprise, Cognigy, CX, HERE, custommodule, addon

Conversational AI dialogs can serve as a user interface for location-specific search requests -- ideally to get a straight-through answer to a user's query. HERE (aka NAVTAQ) provides an API that allows you to easily use locations in a conversation or to search for relevant places nearby. In addition to raw data, HERE generates graphical content to enrich information with maps. These can be used with chatbots or in conjunction with screen-based devices like the Amazon Echo Show or Google Next Hub.

HERE focuses on a location concept and the potential of the way we get around and the way we live and the way we are shaping the future by redefining what was formerly known as a map. Cognigy.AI now ships with an out-of-the-box integration for HERE to retrieve locations, find places and show maps.

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Jun 13, 2019 4:30:00 PM

ICMI CONTACT CENTER EXPO 2019 FOLLOW-UP: Cognigy's Interview podcast powered by Crmxchange

Cognigy, Interview, Contact Center, podcast, CX

Cognigy exhibited at this year's ICMI Contact Center Expo 2019. The conference unites contact center professionals looking to further their knowledge in customer experience. As customer expectation levels are constantly growing, the ICMI Contact Center Expo continued its tradition of providing a multifaceted educational program as well as a diverse marketplace to review the latest products and services.

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Jun 11, 2019 2:58:21 PM

Boost your Service Management with the new ServiceNow Connector

Product, Enterprise, Cognigy, Connector, Custom Module, servicenow, Service Desk

Imagine you could get the latest status of a given Incident, by simply asking a conversational AI. Gone are the days of browsing endlessly through portals and intranets to find the correct information. 

Cognigy.AI now ships with an out-of-the-box integration for ServiceNow, a fully-fledged ITSM and digital workflow management solution that is used by more than 3000 organizations world-wide. ServiceNow is commonly used for all ITSM related processes like Incident and Problem Management and is also used to automate customer service processes.

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Jun 5, 2019 12:59:48 PM

Making Conversational AI a Reality - Cognigy & Switch Partnership

Press releases, Partner, Cognigy, Australia, Switch

June 05, 2019, Düsseldorf, Germany /  Sydney, Australia. Cognigy, leading conversational AI provider, and Switch, Australia's leading user experience focused digital solutions provider, are proud to announce their partnership. This new partnership combines Cognigy’s advanced enterprise-grade conversational AI technology with Switch’s renowned expertise and track record for exceptional implementations, offering customers seamless, intuitive omni-channel experiences.

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Jun 4, 2019 3:30:00 PM

Cognigy Announces Technology Partnership with Kofax

Press releases, Partner, Cognigy, USA, Kofax, RPA

June 4, 2019, Düsseldorf, Germany / San Francicso, CA / Irvine, CA. Cognigy, a global leader in Conversational AI announced a strategic partnership with Kofax, Inc., a leading supplier of Intelligent Automation software to digitally transform end-to-end business operations. Together, the companies have integrated their respective Conversational AI and Intelligent Automation capabilities to help organizations make automation even more intuitive and accessible to their employees & customers. This drive greater adoption, which leads to new levels of efficiency, productivity and customer engagement.

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