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Dec 4, 2019 8:39:21 AM

Cognigy.AI 3.4.3 Released

Enterprise, Community

Yesterday we have released Cognigy.AI 3.4.3 with numerous bug fixes, improvements and new features. You can find the full release notes in our documentation.

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Nov 12, 2019 5:39:57 PM

Cognigy.AI 3.4.2 Released

Enterprise, Community

Yesterday we have released Cognigy.AI 3.4.2 with a number of bug fixes and improvements. You can find the full release notes in our documentation.

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Oct 25, 2019 2:06:20 PM

Cognigy.AI 3.4.1 Released

Enterprise, Community

On the 18th of October we have release Cognigy.AI 3.4.1 with a number of bug fixes and improvements. You can find the full release notes in our documentation.

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Oct 18, 2019 1:27:29 PM

Meet even the toughest design guidelines with Cognigy’s webchat

Product, Enterprise, Community, ConversationalAI, Webchat, Customer Experience, User Experience, CSS

If you have ever started a self-service bot project, you might have hit this roadblock: Your bot is great and now you “just” want to embed it into your website.

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Oct 2, 2019 10:50:00 AM

Rich Bots on Microsoft Teams

Product, Enterprise, ConversationalAI, Cognigy, Process Automation, User Experience, Microsoft, MicrosoftAzureBotFramework, AdaptiveCards, Microsoft Teams, Microsoft Cortana

More and more companies are using Microsoft Teams to bring everything together in a shared workspace where you can chat, meet, share files, and work with business apps. Wouldn’t it be great to add some artificial intelligence to Teams conversations?

[Cognigy.AI brings the power of Conversational AI to the Microsoft Bot Framework including Cortana, Skype, and Teams.]

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Sep 25, 2019 11:30:00 AM

Notify your user via conversations

Product, Enterprise, Cognigy, RPA, Process Automation, User Experience, User Notifications

A conversation is not always synchronous – not even between humans. Imagine ordering something to eat in a restaurant. Time passes while you consider the menu, chat with your companions and order a drink. For conversational interfaces to provide a similar experience, we sometimes need to break with the turn-taking pattern typical in conversation design. We accomplish this through notifications.

[A notification about an asynchronous event sent to the user directly.]

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Sep 19, 2019 12:30:35 PM

Cognigy.AI 3.4 Released

Product, Enterprise, Community, ConversationalAI, NLU, Kubernetes, Typescript, Microsoft, MicrosoftAzureBotFramework, AdaptiveCards

This week, we announced the release of Cognigy.AI 3.4 - the newest release of our industry-leading Conversational Automation Platform.

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Jul 2, 2019 5:12:41 PM

Fuzzy Search for better results

Product, Enterprise, Cognigy, CX, Fuzzy, Search Module

Humans tend to be imprecise in what they say and write: Incomplete utterances, ambiguities and typos are just a few challenges for Conversational AIs. You can compensate for these issues by searching a list of items using Cognigy’s new Fuzzy Search module.

Based on the Apache License open source project Fuse.js, a search can be configured in a couple of ways to improve the result. For instance, the result could include the score for each hit which describes the distance between the search term and the item. Zero means it is a perfect match, while a score of one indicates a complete mismatch. It is worth mentioning, because popular NLUs (Natural Language Understanding) work with probability where the values usually mean the exact opposite.

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Jun 26, 2019 11:48:48 AM

Accelerate Conversational Experiences by adding Locations and Places via HERE

Product, Enterprise, Cognigy, CX, HERE, custommodule, addon

Conversational AI dialogs can serve as a user interface for location-specific search requests -- ideally to get a straight-through answer to a user's query. HERE (aka NAVTAQ) provides an API that allows you to easily use locations in a conversation or to search for relevant places nearby. In addition to raw data, HERE generates graphical content to enrich information with maps. These can be used with chatbots or in conjunction with screen-based devices like the Amazon Echo Show or Google Next Hub.

HERE focuses on a location concept and the potential of the way we get around and the way we live and the way we are shaping the future by redefining what was formerly known as a map. Cognigy.AI now ships with an out-of-the-box integration for HERE to retrieve locations, find places and show maps.

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Jun 12, 2019 1:43:44 PM

Cognigy.AI 3.3.2 Released

Enterprise, Community

On 3rd of June we released Cognigy.AI 3.3.2 with a number of bug fixes and new features. You can find the full release notes in our documentation.

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