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How Conversational AI Solves Customer Experience Innovation Challenges

Like all businesses, contact centers are under increasing pressure to do more with less. There is a need to reduce costs and possibly headcount, while...

Aug 10, 2020
21 min

Meet even the toughest design guidelines with Cognigy’s webchat

If you have ever started a self-service bot project, you might have hit this roadblock: Your bot is great and now you “just” want to embed it into you...

Oct 18, 2019
12 min

Rich Bots on Microsoft Teams

More and more companies are using Microsoft Teams to bring everything together in a shared workspace where you can chat, meet, share files, and work w...

Oct 2, 2019
7 min

Notify your user via conversations

A conversation is not always synchronous – not even between humans. Imagine ordering something to eat in a restaurant. Time passes while you consider ...

Sep 25, 2019
10 min

Fuzzy Search for better results

Humans tend to be imprecise in what they say and write: Incomplete utterances, ambiguities and typos are just a few challenges for Conversational AIs....

Jul 2, 2019
8 min

Accelerate Conversational Experiences by adding Locations and Places via HERE

Conversational AI dialogs can serve as a user interface for location-specific search requests -- ideally to get a straight-through answer to a user's ...

Jun 26, 2019
6 min
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