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How Conversational AI Solves Customer Experience Innovation Challenges

Like all businesses, contact centers are under increasing pressure to do more with less. There is a need to reduce costs and possibly headcount, while...

publication dateAug 10, 2020
reading time21 min

Meet even the toughest design guidelines with Cognigy’s webchat

If you have ever started a self-service bot project, you might have hit this roadblock: Your bot is great and now you “just” want to embed it into you...

publication dateOct 18, 2019
reading time12 min

Rich Bots on Microsoft Teams

More and more companies are using Microsoft Teams to bring everything together in a shared workspace where you can chat, meet, share files, and work w...

publication dateOct 2, 2019
reading time7 min

Notify your user via conversations

A conversation is not always synchronous – not even between humans. Imagine ordering something to eat in a restaurant. Time passes while you consider ...

publication dateSep 25, 2019
reading time10 min

Fuzzy Search for better results

Humans tend to be imprecise in what they say and write: Incomplete utterances, ambiguities and typos are just a few challenges for Conversational AIs....

publication dateJul 2, 2019
reading time8 min

Accelerate Conversational Experiences by adding Locations and Places via HERE

Conversational AI dialogs can serve as a user interface for location-specific search requests -- ideally to get a straight-through answer to a user's ...

publication dateJun 26, 2019
reading time6 min
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