Product News

Imagine you could get the latest status of a given Incident, by simply asking a conversational AI. Gone are the days of browsing endlessly through portals and intranets to find the correct information. 

Cognigy.AI now ships with an out-of-the-box integration for ServiceNow, a fully-fledged ITSM and digital workflow management solution that is used by more than 3000 organizations world-wide. ServiceNow is commonly used for all ITSM related processes like Incident and Problem Management and is also used to automate customer service processes.

Cognigy.AI's Webchat can be extended by embedding plugins - visual components of any kind which can be triggered from within your conversation flows. These plugins can be developed by anyone familiar with React, one of the most used JavaScript UI libraries for web and mobile development.

Today we’re proud to announce the release of Cognigy.AI 3.3 – the Conversational AI Platform. Jam-packed with new and exciting features, Cognigy continues to push the boundaries of what Conversational AI can look like.

Cognigy released version 1.0.0 of its Amazon Alexa Custom Module.

Today Cognigy released version 1.0 of its Microsoft Azure Cognitive Services Custom Module.

Today Cognigy released version 1.1 of its Salesforce Custom Module.

After releasing Cognigy.AI 3.1 exactly three months ago, we spent time with our customers and partners evaluating what features would be important for them to truly realize their vision for Conversational AI. In numerous discussions, two roadmap requests emerged front and center: