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Feb 19, 2021
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Cognigy.AI v4.1.3 brings Question Escalations

written by: Sebastian Glock
Sebastian Glock is the Senior Technology Evangelist at Cognigy where he acts as a mediator between technology & business. He has advised top-tier companies in Europe and North America in digital projects and is a seasoned speaker at international conferences and events.
Cognigy.AI v4.1.3 comes jam-packed with amazing new features to enable our users to build more natural conversations.

One such feature is the ability to dynamically escalate during the collection of Slots via Question Nodes. Users can now configure Question Nodes to take actions after a number of incorrect answers, including outputting help messages or executing more advanced Flow logic.

In addition, it is now possible to handle unexpected, intent-triggered user escalations (e.g. “help” or “I don’t know”) directly from within Question Nodes.
Combined with Intent Conditions, these features allow the creation of truly context- and user-aware slot collection and intent mapping machine learning models to allow for even more natural conversations.

Other features in the lastest release:
  • improved the reliability of parallel intent training jobs
  • improved the ability for white-labeling by exchanging the default messages for our endpoint- and API-services
  • add full TLS/SSL support for Redis and the ability to use fully-managed service for Redis
  • improve various selects (e.g. flow select, node select) and add an option to also provide IDs manually
  • improved various file-select menus and only allow files of correct file-types
  • improved Typescript typings in Code-node
  • improved German translations in our user interface
  • expose the real client IP in the Cognigy Input Object

To learn more about these and other new features, check out in the Release Notes.

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