publication dateJul 28, 2021
reading time3 min

Turn customer interactions into Playbooks with Cognigy.AI v4.7

written by: Sebastian Glock
Sebastian Glock is the Senior Technology Evangelist at Cognigy where he acts as a mediator between technology & business. He has advised top-tier companies in Europe and North America in digital projects and is a seasoned speaker at international conferences and events.
The latest Cognigy.AI v4.7 allows users to create Playbooks directly from the transcript stored in Contact Profiles. That enables bot designers to test any bot changes against production data and greatly speed up Q&A processes. 
Other new feautures & functions include:

Hiding Endpoints: This release adds the possibility to hide integrated Endpoints by defining an additional blacklist of technical Endpoint names. This can be used by on-premise customers to hide certain Endpoints they don't want to offer to their customers.

Dependencies in Packages:
This release adds automatic dependency recognition when you select the resources you want to include in a Package. For all of the resources you selected to Export, Cognigy.AI will show all of the dependencies and allow you to choose which dependencies you still want in the Package.

More improvements:
    • Improved the order of the fields in the quick reply overlay form
    • Changed the order of zoom controls in the Flow Editor
    • Visual changes to the upload Snapshot button
    • Changed labels for data management and NLU language
To learn more about these and other new features, check our Release Notes.
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